Forum

Gotham Girls Roller Derby

Full-time Walker Coordinator positions available

Catch up on general GGRD league news and doings.

Full-time Walker Coordinator positions available

Postby ani dispanco » 02.24.12 3:50PM

Hey there GGRD family:

I am currently interviewing for two positions with the Avon Walk for Breast Cancer. One position is a full-time contract position (available asap - through October 31, 2011) and the second position is a full-time position that has just opened up, which is also available asap.

The job descriptions for both are below:

JOB TITLE: Walker Coordinator - Recruitment
REPORTS TO: Operations Manager
STATUS: Seasonal – Contract


GENERAL SUMMARY:
This position is the direct link to what the Avon Walk for Breast Cancer event is all about. The Walker Coordinator – Recruitment is the front-line sales and customer service representative responsible for recruitment of Avon Walk for Breast Cancer participants. This position is a critical team member responsible for converting leads to participants and, consequently, the Walker Coordinator - Recruitment is compensated accordingly for conversion efforts. This individual is accountable for ensuring that the conversion goals for his/her assigned Leads are not only met but exceeded.

ESSENTIAL JOB FUNCTIONS:
1. A desire for sales and achieving results by showing your enthusiasm, knowledge and energy when working interested parties (Leads) using strong phone and email contact as well as in-person sales.
2. Deliver prepared sales communications that completely describe the Avon Walk for Breast Cancer event in order to persuade potential participants to donate or participate in our Event series.
3. Adjust sales communication to continually target the needs and interests of specific individuals interested in the Avon Walk for Breast Cancer to achieve event recruitment goals. Conversion activity has a direct impact on compensation.
4. Offer impeccable customer service to interested parties relative to recruitment, event fundraising and training information by way of leadership, motivation and knowledge.
5. Provides excellent customer service by promptly and professionally picking up incoming calls (all staff is responsible for quickly answering calls as needed) and working collaboratively with peers in the office.
6. Obtain all necessary customer information such as name, address, etc. to ensure we have accurately captured the interested parties’ information into our reservation system for continued and future follow-up.
7. Resolves Leads/Participants questions, concerns or issues by utilizing strong customer service skills, asking open ended questions to confirm concerns or issues, and exercising diplomacy.
8. Uses customer relations management (CRM) database systems to appropriately track and request information for leads and participants.
9. Conducts informational meetings in a public forum for potential participants as well as currently registered participants for the Avon Walk Breast Cancer events.
10. Assists with planning and attends special events in the local market (such as a Great Start Party, Introduction Meetings, Training Walks, Expo, Fundraising and Training Clinics, Training Day, etc).
11. May support fundraising and training activities for registered Walkers as needed.
12. Takes responsibility for maintaining the office area as directed by Operations Manager. All staff is responsible for their part of the overall appearance of the office.
13. Performs other related duties as assigned by management (such as researching and/ or staffing outreach events, unique duties assigned while working actual events, various in-office tasks, etc).

KNOWLEDGE, SKILLS, AND ABILITIES:
1. Minimum 1 year of progressively responsible customer service experience in a high-paced environment, preferably in the area of high-volume, customer relationship management.
2. Strong sales skills and experience as well as interest in sales and customer service.
3. Demonstrated ability to provide leadership, organize fundraising activities effectively, and participate in high-level customer service support.
4. Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills.
5. Excellent public speaking skills
6. Experience fundraising and training for an outdoor athletic event and the ability to train others how to fundraise and train to walk in a long-distance event.
7. Demonstrated project management skills, including facility in managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.
8. Proven ability to deliver high-touch customer service and work with customer relations management (CRM) database systems (e.g., keep contact logs, conversation notes, and implement follow-up flags).
9. Ability to work independently, to work under supervision, and to work in a team-based and goal-oriented environment.
10. Proficient with the PC and Microsoft Office, specifically Word and Excel.
11. Ability to maintain confidentiality.
12. Ability to communicate with employees and other agency contacts in a courteous and professional manner. This includes client interactions with the Avon Foundation and its affiliates.
13. Ability to maintain and adhere to schedules.
14. Ability to present oral and written reports.
15. Ability to use considerable judgment and initiative required to establish work procedures.
16. Ability to make decisions in accordance with established policies and procedures.
17. Ability to work evening and weekend hours.
18. Ability to actively participate in the logistical and operational tasks of the actual Event, as well as pre- and post-Event activities.
19. Ability to work 3 + Avon Walk for Breast Cancer events which means a 6-day commitment per event. Employees may work a minimum of 3 events.
20. Ability to work the Avon Walk for Breast Cancer event, which is a 2 day event with a week-long preparation period entailing strenuous physical activity with possible continuous lifting of up to 50 pounds. Ability to stand for 16 hours daily over the course of the event. Ability to work at varied hours; event preparation can entail early morning and late night activity.
21. Local and national travel required.

EDUCATION AND EXPERIENCE:
Bachelor’s degree preferred. Proven success in customer relationship management software. Experience in special events for not-for-profit institutions or charitable causes. Direct, personal experience with fundraising programs, as well as long-distance walking and physical training programs. Strong experience in organizing, coordinating, and motivating groups of event participants, and volunteers. Familiarity with CRM programs.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

TO APPLY:
No phone calls please. Please send both a cover letter and resume to christine.newyork@avonwalk.org.

JOB TITLE: Walker Coordinator
REPORTS TO: Operations Manager
STATUS: Full-time


GENERAL SUMMARY:
This position is the direct link to what the Avon Walk for Breast Cancer event is all about. The Walker Coordinator is the front-line sales and customer service representative responsible for recruitment, retention and ongoing training and fundraising support to Avon Walk for Breast Cancer participants. This position is a critical team member responsible for converting leads to participants and, consequently, the Walker Coordinator is compensated accordingly for conversion efforts. This individual is accountable for ensuring that the fundraising and retention goals for his/her assigned participants are not only met but exceeded. This position may also lead and manage the local training, teams and/ or fundraising programs.

ESSENTIAL JOB FUNCTIONS:
1. A desire for sales and achieving results by showing your enthusiasm, knowledge and energy when working interested parties (Leads) using strong phone and email contact as well as in-person sales.
2. Deliver prepared sales communications that completely describe the Avon Walk for Breast Cancer event in order to persuade potential participants to donate or participate in our Event series.
3. Adjust sales communication to continually target the needs and interests of specific individuals interested in the Avon Walk for Breast Cancer to achieve event recruitment goals. Conversion activity has a direct impact on compensation.
4. Offer impeccable customer service to interested parties relative to recruitment, event fundraising and training information by way of leadership, motivation and knowledge.
5. Provides excellent customer service by promptly and professionally picking up incoming calls (all staff is responsible for quickly answering calls as needed) and working collaboratively with peers in the office.
6. Obtain all necessary customer information such as name, address, etc. to ensure we have accurately captured the interested parties’ information into our reservation system for continued and future follow-up.
7. Resolves Leads/Participants questions, concerns or issues by utilizing strong customer service skills, open ended questions to confirm the issue or concern, and exercising diplomacy.
8. Uses customer relations management (CRM) database systems to appropriately track and request information for leads and participants.
9. Conducts fundraising coaching with registered Walkers. Works diligently to expand and increase Walkers’ fundraising efforts and performance through personalized contact and relationship building. Fundraising coaching is conducted throughout the season through various communication mediums.
10. Supports Walkers training efforts for the Avon Walk for Breast Cancer by providing guidance on physical preparation and by using the Avon Walk training plans and tools.
11. Conducts informational meetings in a public forum for potential participants as well as currently registered participants for the Avon Walk Breast Cancer events.
12. Assists with planning and attends special events in the local market (such as a Great Start Party, Introduction Meetings, Training Walks, Expo, Fundraising and Training Clinics, Training Day, etc).
13. Takes responsibility for maintaining the office area as directed by Operations Manager. All staff is responsible for their part of the overall appearance of the office.
14. Performs other related duties as assigned by management (such as researching and/ or staffing outreach events, unique duties assigned while working actual events, various in-office tasks, etc).



KNOWLEDGE, SKILLS, AND ABILITIES:
1. Minimum 1 year of progressively responsible customer service experience in a high-paced environment, preferably in the area of high-volume, customer relationship management.
2. Strong sales skills and experience as well as interest in sales and customer service.
3. Demonstrated ability to provide leadership, organize fundraising activities effectively, and participate in high-level customer service support.
4. Excellent verbal and written communication skills, including strong organizational, detail and interpersonal skills.
5. Excellent public speaking skills
6. Experience fundraising and training for an outdoor athletic event and the ability to train others how to fundraise and train to walk in a long-distance event.
7. Demonstrated project management skills, including facility in managing and prioritizing projects with multiple and often competing deadlines, and ability to work under pressure.
8. Proven ability to deliver high-touch customer service and work with customer relations management (CRM) database systems (e.g., keep contact logs, conversation notes, and implement follow-up flags).
9. Ability to work independently, to work under supervision, and to work in a team-based and goal-oriented environment.
10. Proficient with the PC and Microsoft Office, specifically Word and Excel.
11. Ability to maintain confidentiality.
12. Ability to communicate with employees and other agency contacts in a courteous and professional manner. This includes client interactions with the Avon Foundation and its affiliates.
13. Ability to maintain and adhere to schedules.
14. Ability to present oral and written reports.
15. Ability to use considerable judgment and initiative required to establish work procedures.
16. Ability to make decisions in accordance with established policies and procedures.
17. Ability to work evening and weekend hours.
18. Ability to actively participate in the logistical and operational tasks of the actual Event, as well as pre- and post-Event activities.
19. Ability to work 3 + Avon Walk for Breast Cancer events which means a 6-day commitment per event. Employees may work a minimum of 3 events.
20. Ability to work the Avon Walk for Breast Cancer event, which is a 2 day event with a week-long preparation period entailing strenuous physical activity with possible continuous lifting of up to 50 pounds. Ability to stand for 16 hours daily over the course of the event. Ability to work at varied hours; event preparation can entail early morning and late night activity.
21. Local and national travel required.

EDUCATION AND EXPERIENCE:
Bachelor’s degree preferred. Proven success in customer relationship management software. Experience in special events for not-for-profit institutions or charitable causes. Direct, personal experience with fundraising programs, as well as long-distance walking and physical training programs. Strong experience in organizing, coordinating, and motivating groups of event participants, and volunteers. Familiarity with CRM programs.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

TO APPLY:
No phone calls please. Please send both a cover letter and resume to christine.newyork@avonwalk.org
32 flavors
One Righteous Babe
ani dispanco
Bronx Gridlock
 
Posts: 311
Joined: 10.09.06 1:24PM

Return to News & Announcements

Who is online

Users browsing this forum: No registered users and 1 guest